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Shipping conditions

  • Parcel partners. For the Netherlands/Belgium we cooperate with ‘Packs”, for other EU countries ‘GLS’. It is possible that GLS cooperates with local distributors in certain countries/areas. (e.g. Sweden)
  • Fast delivery. Ordered and paid articles will leave our warehouse usually the same day after receipt or your payment, otherwise definitely the next morning.
  • Delivery time standards.
    Netherlands/Belgium – 1 or 2 working days.
    Germany – 2 to 4 working days.
    France – 5 to 8 working days.
    Other European countries – on request.
  • Delivery on board. No problem, please mail us name & address of your harbor. Please add the name of your boat and/or other coordinates.
  • Shipping costs.
    Netherlands/Belgium – € 10, – per package of 15 kg. (Waddentoeslag € 17,50)
    Germany/ Austria/ France/ UK/ Spain/ Italy – € 22,50 per package of 15 kg. (Tariff might be different for islands)
    Other countries – on request.
    Direct delivery from the Dickinson factory in Canada is occasionally possible and (Air-) shipping costs are calculated separately.
  • Non-European countries. VAT, import duties and custom’s clearance charges are not included in listed prices. (Switzerland, Norway, etc.)
  • Track & Trace.
    Netherlands/Belgium – in your mail box direct after booking.
    Other countries available after 1 or 2 days.

Returns

You have received a shipment from us, and you want to return an item? No problem. We are happy to support you.

You dislike the items? They are not fitting perfectly? You made a mistake when you ordered? You have a claim of warranty? The item was damaged during transport? Items are defective? Technical problems occur?

In all cases, please contact us by mail (info@gbt.nl) within 14 days after receipt of your order. In any case:

  1. Make sure the item is packed safely.
  2. Make sure all postage is payed, and send the parcel to

GBT Europe BV
Dr. Welfferweg 21-a
3615 AK Westbroek
The Netherlands

As soon as the parcel arrives here, we will handle the further processing.
Only new items, without damage or usage marks will be refunded right away by bank transfer.

How to contact us

Please feel free to contact us when you need technical support or help with choosing the right heater for your purpose. With our many years of experience, we are very confident that we can help you. When possible please send us pictures to clarify your question.

Phone: 0031 85 782 11 52 or 0031 6 21 21 27 72

Message via WhatsApp/Telegram/Signal: 0031 6 21 21 27 72

Mail: info@gbt.nl or fill in this contact form.

Showroom: We will be happy to meet you in person! Our showroom is also our office and warehouse. Located in the center of the Netherlands and easy to reach from the highway. Please let us know in front when you would like to come by phone or contact form.

Webshop: Find your products here in our webshop. With all technical informations provided it is far more than a leaflet.

Warranty

Dickinson Marine has a rock-solid reputation for making heating products of consistently high quality. Since 1932! Nevertheless, it might happen that the product is damaged or otherwise not as good as you could reasonably expect. In that case GBT Europe guarantees each new Dickinson Marine product against defects in workmanship and materials for two years. All original components are guaranteed for a period of two years from the date of delivery.

In any case, please contact GBT Europe right away. It regularly happens that the stove is seen as broken when there is actually a misunderstanding about the use and operation of the stove.

This warranty is expressly limited to the replacement of a defective heater, or defective parts and is the sole remedy of the warranty. Claims under this warranty must be made directly to GBT Europe. To speed up the warranty procedure a proof of purchase is needed ánd we can look that up for you too.

This warranty does not cover improper assembly or follow-up maintenance, or installation of parts or accessories. The warranty does not apply to damage or failure due to accident, misuse, abuse, or neglect. Modification of the frame or components shall void this warranty. GBT Europe is not responsible for incidental or consequential damages. This warranty does not affect the statutory rights of the consumer.

Click here to view our Terms and Conditions.